Trust Hoster House to lead the industry with the best service available.
| Communication |
- Our staff in all departments will ensure that you receive the highest level of courtesy at all times.
- Our staff in all departments will ensure that sufficient time is given to your queries.
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| Billing |
- All your invoices will be available to you on-line.
- You will have 24 hour a day access to all your financial information through your control panel.
- You will have the ability to view your invoices in a printer-friendly format.
- We guarantee accurate and reliable billing.
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| Privacy and Security |
- Hoster House are working towards the British Standard on Information Security Management BS7799 - no other web hosting company is doing this.
- We will never sell your personal details to other companies.
- All credit/debit cards are held at high levels of encryption on servers not directly connected to the internet.
- All your personal information is held in accordance with the Data Protection Act 1998.
- We fully comply with the Freedom of Information Act 2000 and your rights to see the information we hold about you.
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| Complaints |
- All complaints will get a formal response within 24 hours.
- All complaints will be fully documented and confirmed with you.
- A Director will see and respond to all complaints.
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Hosting
